1. INFORMATION ABOUT US

Heejab Hair Therapy (“we”, “our”) operates this website and manages our product listings through approved affiliate platforms such as Amazon Global and Noon.

We follow all global e-commerce regulations and GCC market requirements.
For support, contact us at:
📧 support@heejabhairtherapy.com

2. PERSONAL INFORMATION

Your personal information is used according to our Privacy Policy. You may request a copy by emailing our support team.

3. ORDERING

Orders are placed through our affiliate platforms (Amazon / Noon) or our website (where applicable).
An order is only confirmed once you receive an official order confirmation email.

4. PRICING & DELIVERY COSTS

Prices follow the live listings on Amazon Global or Noon.
Delivery fees depend on each platform’s policy.
If a pricing error occurs, the platform will cancel or adjust the order as per their rules.

5. AVAILABILITY & DELIVERY

All products depend on stock availability on Amazon/Noon.
Delivery timelines follow each platform’s shipping policy, which may differ by country.

6. PAYMENT

Payments are processed securely through Amazon Global or Noon.
We do not handle direct payments.

7. CANCELLATION

Cancellations must follow Amazon/Noon’s cancellation policy, depending on the country.
Orders generally cannot be cancelled after dispatch.

8. REFUNDS & RETURNS

Refunds and returns follow Amazon Global’s and Noon’s rules for each country.
Heejab Hair Therapy does not provide direct cash refunds.
Refunds will be issued through the original platform only.
Refunds are typically accepted for:

• Wrong item delivered
• Defective or damaged item
• Missing quantity

Returns may not be accepted for:

• Opened or used personal care items
• Sale items
• Items returned after dispatch if the platform does not allow it

9. OUR RIGHT TO CANCEL

We or the platform may cancel an order if:
Stock is unavailable
The delivery location cannot be served
A pricing or listing error occurred
Any cancelled order will be refunded through the platform.

10. TITLE & RISK

Ownership of goods passes to you once delivered by the shipping provider.

11. LIABILITY

We are not responsible for:

• Delays caused by courier issues
• Losses outside our control
• Business losses or indirect damages

We comply with all global and GCC consumer protection requirements.

12. EVENTS BEYOND OUR CONTROL

We are not liable for delays caused by events such as weather issues, customs delays, courier disruptions, strikes, or global emergencies.

13. GENERAL TERMS

Terms may change without notice.
The version in effect during your purchase applies.
These terms must be read together with Amazon/Noon terms depending on where you purchased.

14. LAW & JURISDICTION

Heejab Hair Therapy complies with UAE, GCC, and international e-commerce laws.
Any disputes will follow the governing laws applicable in the buyer’s country or platform’s jurisdiction