Heejab Hair Therapy follows the official return, refund, and shipping policies of our affiliate online platforms, Amazon Global and Noon. All processes are handled according to their guidelines, which may vary by country.
Shipping Policy
Heejab Hair Therapy does not ship products directly.
All orders are fulfilled and shipped by Amazon Global or Noon, depending on where your purchase was made.
For delivery timelines, shipping charges, tracking, and courier details, kindly refer to the platform’s official shipping information on:
- Your Amazon order page, or
- Your Noon order page
If you experience any shipment-related issues, you may first contact the platform’s customer support.
Should you need further assistance, you may also email us at: sales@heejabhairtherapy.com
Heejab Hair Therapy follows the official return and refund policies of our sales platforms, Amazon Global and Noon. All returns, exchanges, and refunds are processed strictly according to the guidelines set by each platform and may vary by country.
Refunds
Refunds are processed only through Amazon Global or Noon, following their policies.
No cash refunds are provided by Heejab Hair Therapy.
All refunds will follow the platform’s method (e.g., back to your original payment method or as store credit, depending on Amazon/Noon rules).
Exchanges
For exchanges, the fastest option is:
- Submit a return through Amazon/Noon.
- Once the platform approves and accepts the return,
- Place a new order for the item you want.
Return Eligibility
We follow a 14-day return window, based on the platform’s rules. You must submit your return request within 14 days of receiving your item.
To be eligible for a return, your item must be:
- In the same condition you received it
- Unopened, unused, and unworn
- With original packaging, tags, and safety seals intact
- Accompanied by proof of purchase (order ID, invoice, or receipt through Amazon/Noon)